Keyboard & Organ Servicing

If you are able to transport your keyboard, digital piano or organ to Bernies Music Land in Ringwood, we may be able to check it in for prompt service. Please phone or email us before delivering it to Bernies, to make sure that we can assist with your particular model of instrument. Our in-workshop assessment fee is $95 and a quote will be provided for service required.

Service at Your Location

Yes - We can arrange to come to your home, church, school or location for service to keyboard, digital piano or organ instruments. On-site servicing is available in Melbourne metro area and outside areas (travel charges apply). Please phone us on 9872 5122 to book. Our service call out fee starts from $265.

Bought it at Bernies?

If you bought your keyboard or organ at Bernies and it needs a service, we will gladly offer you a FREE loan keyboard while yours is in service here at Bernies Music Land.

Unable to Repair?

Sometimes it may not be possible to repair your keyboard or organ. In this case, why not take the opportunity to put your older instrument towards a new, up-to-date instrument that you can enjoy for many years? Bernies Music Land is pleased to offer a minimum trade-in policy to help make this worthwhile for you. Please phone the team at Bernies for practical advice on 9872 5122.

Written Assessment

Bernies is able to provide a written repair assessment report for insurance or other purposes (charges apply). Please phone us on 9872 5122 or email us to request this service.

Electronic Instrument Service at Bernies Music Land

Dear Customer, Thank you for contacting Bernies Music Land regarding your instrument service. Please phone us on 03 9872 5122 for all enquiries and bookings.

Terms and Conditions:

1) Our technician will assess your item and will contact you by phone to discuss the repair and quotation. Should there be a wait time for parts, our technician will discuss with you at that point.

2) Hire instruments are available while your unit is in service. If you purchased your instrument new at Bernies Music Land, a complimentary loan instrument may be available to you. Please chat with our team when making your booking on 9872 5122.

3) Please make sure to back up any of your saved settings before service.

4) By servicing your instrument at Bernies, you acknowledge that sometimes problems are more deeply rooted or complicated than initially diagnosed. If this occurs, we will provide you with fair advice and options.

5) Payment for call out service is due on the day of service. Payment for workshop service is due on collection or return of the instrument. We welcome visa, mastercard, cash, bank deposit and cheque payment.

6) In the instance that your instrument cannot be repaired, Bernies Music Land will offer you a credit of your $95 assessment fee towards any new instrument purchase. This is valid for 90 days.

7) Should you like to cancel the service at any time, please advise us by phoning 9872 5122. You will be liable to pay for any service conducted, including specialty parts ordered, and any costs in freight of the instrument

8) Bernies Music Land provides advice and service in good faith and with reasonable care of your instrument, and will not be held responsible for any damage, ongoing or future issues with the instrument. Please phone us any time on 03 9872 5122 with queries and quotations.

Best wishes,
Team at Bernies Music Land.