Shipping & Handling 

Who do you use to ship your goods?

Carriers are selected from our list of experienced suppliers according to the size of your parcel and your location. This is subject to availability and quote at the time of purchase, as we select the most prompt and reasonably priced carrier. Please advise us at the time of purchase if you have a preference for carrier. 

Delivery within Australia Example:

Shipping Suppliers Include
Keyboards & Digital Pianos Australia Post, Classic Piano Carriers, Bernies Music Land freight
Pianos Piano Moves, Classic Piano Carriers
Contemporary Organs Piano Moves, Classic Piano Carriers
Classic Organs Piano Moves, Classic Piano Carriers
Accessories Australia Post
Odds and Ends Australia Post

 

Can I track My delivery via a third party website?

No, but if you are worried about the location of your order, you can ask our team for an update on your parcels whereabouts.  

How long does it take for an order to be dispatched?

We will dispatch your order within one business day or as soon as practical (as some items may require assembly or pre-delivery service). We will contact you directly by phone or email within one business day of your purchase to advise you of the delivery details, including the carrier and estimated arrival time.  

When will my purchase arrive?

Your order will normally arrive within 2-5 days of dispatch.

Do I get a product guarantee?

All products come with a guarantee, unless it is a clearance item and clearly stated. The guarantee period ranges from 3 months to 10 years depending on the product. You can read about the product guarantee in each product range, or phone us on (03) 9872 5122. 

Under what circumstances can I exchange?

We offer an exchange if you have ordered the wrong item or we have sent you a wrong item. We also offer exchange if the item is faulty or unsafe, or if it doesn't do what we said it would do.

Under what circumstances can I refund?

We offer a refund if the item is faulty or unsafe, if it doesn't do what we said it would do, or if it doesn't do what you asked for. 

Do you have a Return Policy?

We are happy to offer exchange on any item that is in brand new condition, with original packaging and within two weeks of purchase. We offer refund as required by law if an item is faulty or unsafe, if it doesn't do what we said it would, or if it doesn't do what you asked. Please keep your receipt as proof of purchase. Please contact us directly by phoning (03) 9872 5122 or email info@musicland.com.au. 

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available, has a delivery delay or we are unable to fulfil your order we will notify you within one business day to arrange an agreeable alternative item, discuss the option of a free loan item while your item is on order, or a full refund.