Keyboard & Organ Servicing

Bernies Music Land is proud to offer Keyboard and Organ Servicing in Melbourne and surrounds.

Our full time, on-team technician is experienced in repair and modification for organs, keyboards and sound systems. Specialising in the repair of Hammond organs, we have an extensive catalogue of parts and accessories.

Contact our Service Department:
Phone: 03 9872 5122

Service Centre Open: Monday to Friday at 381 Caterbury Road, Ringwood

Service at Bernies

If you are able to transport your keyboard, digital piano or organ to Bernies Music Land in Ringwood, we may be able to check it in for prompt service. Please phone or email us before delivering it to Bernies, to make sure that we can assist with your particular model of instrument. Our in-workshop assessment fee is $95 and a quote will be provided for service required. Please read our service terms and conditions below.

Home Service

We can arrange to come to your home, church, school or location for service to keyboard, digital piano or organ instruments. On-site servicing is available in Melbourne metro area and outside areas (travel charges apply). Please phone us on 9872 5122 to enquire. Our service call out fee starts from $295.

Evaluation or Written Assessment

Bernies is able to provide a written repair assessment report for insurance or other purposes (charges apply). Please phone us on 9872 5122 or email us to request this service.

Loan Instruments

If your service instrument was purchased at Bernies, we will gladly offer you a FREE loan instrument. Please chat with our team on booking.

Unable to Repair?

Sometimes it may not be possible to repair your keyboard or organ. In this case, why not take the opportunity to put your older instrument towards a new, up-to-date instrument that you can enjoy for many years? Bernies Music Land is pleased to offer a minimum trade-in policy to help make this worthwhile for you. Please phone the team at Bernies for practical advice on 9872 5122.

Service Fees

Service at Bernies Music Land

In-workshop assessment:
Keyboard/Digital Piano/Accessory - $95
Organ/Large Instruments - $195

Service $235 per hour (charged in 20 minutes block $75)

Collection or Return:
Keyboard: From $95
Organ / Digital Piano: From $185
Collection and Disposal of Old Piano or Organ: $350

Parts as quoted

Home Service:

Call Out Fee with 20 minute assessment from $295
Travel 0 – 20 kilometers from Bernies Music Land Ringwood included in call out fee. Please phone 03 9872 5122 for a call out fee quotation.
Service $235 per hour (charged in 20 minute blocks $75)
Parts as quoted.

Evaluation or Written Assessment
Report Fee From $150

Terms and Conditions:

By checking in your instrument at Bernies Music Land for service, or accepting our in-home service, you acknowledge that you accept the following conditions:

1) Our technician will assess your item and will contact you by phone to discuss the repair and quotation. Should there be a wait time for parts, our technician will discuss with you at that point.

2) Hire instruments are available while your unit is in service. If you purchased your instrument new at Bernies Music Land, a complimentary loan instrument may be available to you. Please chat with our team when making your booking on 9872 5122.

3) Please make sure to back up any of your saved settings before service.

4) By servicing your instrument at Bernies, you acknowledge that sometimes problems are more deeply rooted or complicated than initially diagnosed. If this occurs, we will provide you with fair advice and options.

5) Payment for call out service is due on the day of service. Payment for workshop service is due on collection or return of the instrument. We welcome visa, mastercard, cash, bank deposit and cheque payment.

6) In the instance that your instrument cannot be repaired, Bernies Music Land will offer you a credit of your $95 assessment fee towards any new instrument purchase. This is valid for 90 days.

7) Should you like to cancel the service at any time, please advise us by phoning 9872 5122. You will be liable to pay for any service conducted, including specialty parts ordered, and any costs in freight of the instrument

8) Bernies Music Land provides advice and service in good faith and with reasonable care of your instrument, and will not be held responsible for any damage, ongoing or future issues with the instrument. Please phone us any time on 03 9872 5122 with queries and quotations.

Best wishes,
Team at Bernies Music Land.